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Shipping and Refund Policy

At Your Happy Journey, we are committed to providing a seamless shopping experience. Please review our Shipping and Refund Policy to understand your rights and responsibilities when purchasing from us. This policy complies with the Australian Consumer Law (ACL).

Shipping Policy
1. Processing Time

  • All orders are processed within  2–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeframes

  • Estimated delivery times within Australia are  3–7 business days for standard shipping. For international orders, delivery times may vary depending on the destination.

  • Please note that delivery timeframes are estimates and may be subject to delays beyond our control, such as carrier delays or customs processing for international orders.

3. Shipping Costs

  • Shipping costs are displayed at checkout and vary depending on the weight, size, and destination of your order.

  • Free shipping may be available for orders over a certain amount; refer to our website for current promotions.

4. Tracking Your Order

  • Once your order is dispatched, you will receive an email with tracking details. Please use the tracking link to monitor your shipment's progress.

5. International Shipping

  • We ship internationally; however, additional customs duties, taxes, or fees may apply and are the responsibility of the buyer. Please check your local regulations before ordering.

Refund Policy

We follow the guidelines set out by the Australian Consumer Law, which guarantees your rights to refunds, replacements, or repairs under certain circumstances.

1. Eligibility for Refunds or Exchanges

  • Digital Products: All sales of digital products (e.g., workbooks, affirmation decks) are final and non-refundable unless required by Australian Consumer Law (e.g., the product is faulty or not as described).

  • Physical Products: Refunds or exchanges are available for physical products if they are:

    • Faulty or defective.

    • Significantly different from the description or sample.

    • Unfit for their intended purpose.

2. Change of Mind

We do not offer refunds or exchanges for change of mind. Please choose carefully before purchasing.

3. Returning a Product

  • If you believe your product meets the criteria for a refund or exchange:

  • Contact us at sales.yourhappyjourney.com within 14 days of receiving your order with proof of purchase and a description of the issue.

  • Provide photos or evidence if the product is faulty or damaged.

  • Once approved, return the product in its original condition and packaging.

4. Refund Process

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or faulty items sent).

5. Non-Refundable Items

The following items cannot be refunded or exchanged unless faulty:

  • Perishable or hygiene-sensitive products (e.g., bath salts, opened candles).

  • Gift cards or promotional items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 7 days of receiving your order.

  • We will arrange for a replacement or refund at no extra cost.

7. Contact us

If you have any questions or need assistance with your order, please contact us sales@yourhappyjourney.com

Date: 02 January 2025

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